SUPPORT
Support
Answers to common FocusLapse questions and a way to contact us.
Where is my data stored?
Recorded videos, digest videos, focus records, ratings, and notes are stored on your device. They are not uploaded to our servers.
What happens if I delete the App?
Data stored inside the App is also deleted. Export any video you want to keep to Photos before deleting the App.
Can I delete saved videos and records?
Yes. Use the deletion controls inside the App. A video exported to Photos must be deleted separately in Photos. Because we cannot access on-device data, we cannot remotely recover or delete it.
Can I record time without using the camera?
Yes. Choose Log Only on the recording screen to save focus time without filming.
Can I switch to another app while recording?
Switching to another app stops the time-lapse recording. Focus-time measurement continues, but keep FocusLapse open if you want a complete video.
Does FocusLapse use ads or tracking?
No. The current App has no ads and does not use a third-party behavioral-tracking or analytics SDK.
Is FocusLapse available outside Japan?
Yes. FocusLapse is available on the App Store in Japan and overseas. This official website is available in Japanese and English.
Contact Support
When reporting a problem, include your iPhone model, iOS version, and the steps that led to the issue. Please do not attach a personal video or private content unless it is necessary for the investigation.
Email Support